📩 Contact Us

Have a question, report, or business inquiry? Send it to us here.

General Support

  • Email: contact@luckholic.com
  • General support, bug reports, and usage questions
  • Website and SEO improvement suggestions

Business / Partnerships

Reference

Response Policy

  • We respond on weekdays within 2-3 business days for general questions.
  • Partnership and legal inquiries may require 5-7 business days after review.
  • Spam, repeated duplicate requests, or abusive words will be filtered out.

Useful Message Template

To get a fast and useful answer, include these: contact channel, problem details, URL/feature, device/browser, and when it started.

Example: “Daily fortune page fails to load on Android Chrome after selecting zodiac. Error appears after 10:00 PM.”

FAQ

Q1. Do you provide ad placement support?

Yes. Use the partnership email and include target region, estimated campaign period, and expected format.

Q2. Where can I report a bug quickly?

Use the general support email and include screenshot and steps to reproduce the issue.

Support Scope

  • General account/usage questions, feature requests, and content feedback are fully handled.
  • SEO errors, broken links, broken images, or slow pages are triaged first.
  • Sensitive moderation, legal notices, or account abuse reports are routed to dedicated channels.

Response Flow

To help you get a faster answer, we handle each request in 4 stages:

  1. Reception and classification
  2. Reproducibility check (if bug report)
  3. Technical response or content review
  4. Reply to requester and close with resolution log

Support Coverage and Limits

We respond quickly to clear, reproducible issues. If a request lacks enough context, it may be delayed until clarified.

Priority Escalation

  • Priority 1: page breaks, security concerns, or possible policy violation reports.
  • Priority 2: repeated wrong results, broken links, broken media, or SEO metadata issues.
  • Priority 3: content additions, UX ideas, and partnership-related requests.

Evidence Package

When submitting a report, include URL, error screenshot, browser/device, and the exact time observed.

  • For data-related requests, include user-agent and timezone for reproducibility.
  • If SEO is involved, provide current URL, canonical URL, and search engine message if available.